Privacy policy

Information we collect

We collect only what we need to run the store:

• Contact details you share, such as your name, email address, and phone number.
• Order details, including the pieces you buy, the variants selected, and the total paid.
• Messages you send through the contact form, by email, or by phone.
• A small amount of technical information required to serve and secure the site.

How we use it

Your information is used to:

• Process and confirm your order.
• Respond to questions, returns, and repair requests.
• Send updates you have asked for, such as the studio newsletter.
• Meet legal and accounting obligations.

We do not sell personal information, and we do not run third-party advertising trackers on this site.

Payment information

Card details are handled by our payment provider and are not stored by the studio. We receive only the confirmation needed to complete your order.

Cookies & local storage

The site uses your browser’s local storage to remember the pieces in your bag between visits. No advertising cookies are set. You can clear this data at any time through your browser settings.

Your rights

You can ask to see, correct, or delete the personal information we hold about you. Write to hello@velastudio.com and we will respond within a reasonable time.

Contact

Questions about this policy can be sent to hello@velastudio.com or by post to 14 Osu Crescent, Accra, Ghana.